Payment & Prices

All prices and costs quoted are current at time of writing and are subject to airfare increase, currency fluctuations, surcharges and variation without notice until paid in full.

A payment made towards your booking constitutes an acceptance of the items being purchased within the invoice and of these booking conditions.

It is the client’s responsibility to check all items within the invoice are exactly as required (as later amendments will be subject to charges of which the client will be responsible for).

Payment made to suppliers by credit card may incur additional charges.

International Travel is NOT subject to GST. Therefore no GST is included in the international component of travel arrangements.

Amendments, Cancellations & Refunds

Please be aware that once you have made a payment, amendment and cancellation fees apply and can be up to 100%. In addition to these fees we will charge a $150 administration fee. Please ask your consultant for written details of these fees if required.

For each amendment requested after confirmation a fee may be charged in addition to any charges levied by the supplier.

Cancellations will be subject to cancellation fees levied by each operator according to their respective Booking Terms and Conditions. Please note that it is your responsibility to request from your Travel Consultant the details of terms and conditions, and to ensure that you have understood their contents.

A payment made towards your booking constitutes an acceptance of those terms and conditions and your acknowledgement that you will be bound by their cancellation fee charges.

Should you or any member of your party wish to cancel, you must advise CPE Travel in writing. Such written advice should be signed by the person who made the original booking. The cancellation is not effective until CPE Travel receives the written advice. Once you have left Australia a refund will not be given for any service or accommodation not used by you due to late arrival, early departure, or by choice. CPE Travel does not authorise any overseas suppliers including hotel management or airline staff to promise refunds on our behalf.

Any unused car rental or car leasing period is not refundable. No refund is made on any pre-booked accommodation, tours, trains, flights or other travel not utilised. No refund is available for cancellation after the tour has commenced or in respect of any tours, accommodation, meals or any other services not utilised. No refund is available for unused transport and activity vouchers such as museum passes etc.

Airlines may change the timing or withdraw a flight at any time.

Passports & Visas

Please ensure that the names of passengers are correct and is spelt on flight itineraries and invoices as they appear on the passenger’s passport exactly. (Middle names often not required by airlines).

Payment received from a client is deemed as acceptance of the spelling of all names within invoices and itineraries to be as per passport.

Charges will apply to names spelt incorrectly and can result in a situation where a booking has to be cancelled with full loss and rebooked at current prices. The client will be liable for all costs of name changes if advised incorrectly.

Please ensure all visas are relevant and current for the countries you are travelling to. (Check smartraveller.gov.au for details)

Many countries require a passport that is valid for six months after you return home. It is your responsibility to check any passport or visa requirements for your destinations.

Luggage

Luggage, including personal articles, is at all times and in all circumstances at the risk of its owners except to the extent of any insurance purchased by the customer. It is also the passenger’s responsibility to enquire prior to departure about the restrictions placed by any carrier or tour operator on the amount, weight or volume of luggage allowed and to comply with those requirements. Failure to do so might incur additional charges or refusal to carry the excess luggage.

Travel Insurance

Travel Insurance is strongly recommended by the Department of Foreign Affairs and Trade for all overseas travel. Your Travel Consultant can provide a quotation on request.

Civil Aviation Safety Authority

As part of our commitment to safe air travel, we recommend you visit the Civil Aviation Safety Authority website for up to date information on what you can and can’t carry with you and/or in your luggage including a list of dangerous goods. Visit: www.casa.gov.au

Special Requests

Advise your travel consultant of any special requests such as meal requirements or seating requests a minimum of 7 days prior to departure. Seat requests and special requests cannot be guaranteed.

If you have frequent flyer membership please advise your travel consultant of details and numbers. We recommend retaining your boarding passes until points appear on your loyalty statement.

Any other special requests for bookings such as a room with a sea view or late check out are not guaranteed.

When You Are There

No Show: If you fail to show for pre-booked travel such as flights, hotels, tours, transfers as confirmed, the amount prepaid will be forfeited and no refund will be due. It is your responsibility to provide any necessary tickets or vouchers to the service provider as provided to you by CPE Travel.

Consumer Claims

It is essential and most practical to try to resolve any problems that may arise locally with the provider of the service. You must inform a local representative immediately, or contact CPE Travel if that fails. If you are unhappy with your hotel room or other service please inform the Duty Manager or relevant member of staff so the situation may be rectified on the spot. If you fail to take these steps any claim to compensation may be reduced or denied. If you have an unresolved complaint this should be put to CPE Travel in writing detailing the efforts that were made with the local operator to resolve the issue. Please send this with supporting documentation within 30 days of the date of the service. No claim made after this period will be considered.

Responsibility

CPE Travel acts as a Booking Agent only for the persons or companies offering or providing the means of travel, conveyance, transport, accommodation or other service and all receipts, tickets, vouchers, coupons or exchange orders are issued subject to the terms and conditions under which transportation and other services are provided.

CPE Travel does not accept any liability whatsoever for the acts, omissions or default, whether negligent or otherwise, of those Airlines, coach operators, shipping companies, hoteliers or other persons providing services in connection with your tour or travel pursuant to a contract between them and yourselves and over whom we have no direct and exclusive control. We do not accept liability in contract or in tort for any accident, injury, damage, loss, delay, irregularity, additional expenses or inconvenience caused directly or indirectly by any act or event which are beyond our control, or which are not preventable by reasonable diligence on our part including, but not limited to, war, civil disturbance, fire, floods, unusually severe weather, acts of God, acts of Government or of any other authorities, accidents to or failure of machinery or equipment or industrial action (whether or not involving our employees and even though such action may be settled by acceding to demands of a labour group). Maps and photographs are only included for the purpose of general information and do not necessarily indicate actual itineraries or location of services provided. Photographs of hotel rooms are only an example of a room available and do not necessarily represent the type of room or the room which will be made available.